What is included in the Starter and Growth merchant tiers?
The Starter Tier is a USD 5,000 one-time setup plus a USD 2,500/month platform fee. The setup covers platform onboarding, one acquirer integration, merchant & terminal provisioning, and go-live testing; the monthly fee covers managed hosting, 99.95% uptime SLA, security patching, platform updates, quarterly PT, 2 admin users, and 1 user per merchant. Starter supports up to 10 merchants with a transaction fee of $0.10 USD per transaction. The Growth Tier supports up to 30 merchants with 3 payment integrations included, tiered volume transaction fees, and custom pricing quoted against your portfolio. Enterprise packages for 30+ merchants provide full white-label capabilities on bespoke quote.
How many users are included in the Starter tier?
Starter includes 2 admin users for your operations and support team, plus 1 user per merchant — every merchant account gets its own dashboard login. Both admin and merchant users have role-based access scoped to their tenant and permissions.
What SLA, security patching, and quarterly PT services are included?
Every tier includes an enterprise uptime SLA (99.95% to 99.99%), automated weekly security patching, continuous software & API connector updates, and Quarterly PT (Penetration Testing & Vulnerability Assessments) to ensure ongoing PCI DSS alignment and institutional security standards.
What is the difference between SaaS and White-Label deployment?
Our SaaS platform is a turn-key managed cloud gateway that gets you live in 24–48 hours with zero infrastructure overhead. Our White-Label edition is built for PSPs and ISOs who require complete brand ownership under their own domain (e.g., pay.yourbrand.com), custom themes, an ISO multi-tier merchant hierarchy, custom fee markups, and dedicated instance options.
How does the backoffice handle transaction statuses, chargebacks, and retrievals?
The ZSettle backoffice provides real-time tracking for every payment lifecycle state (AUTHORIZED, CAPTURED, SETTLED, REFUNDED, CHARGEBACK, and RETRIEVAL REQUESTED). When an issuing bank raises a retrieval request, an automated 48-hour SLA countdown alerts your team. For chargebacks, the system automatically prepares representment evidence packages using stored 3DS telemetry to maximize dispute win rates.
Where are ZSettle services available?
Our platform supports global processing with specialized coverage across Asia, Europe, and cross-border corridors. We support local acquiring integrations, multi-currency wallets, and regional payment methods.
Do I need a financial license to use ZSettle?
No financial license is required to use the ZSettle gateway technology. Licensing requirements depend on your jurisdiction and whether you operate as a technical service provider or a licensed payment institution. Our team will guide you through the setup that fits your model.
How do I book a demo or discuss custom volume pricing?
You can book a personalized Demo Tour and Case Review by contacting our sales team at sales@netcompartners.com. We will walk you through live merchant onboarding, terminal setups, and tailored fee structures.
